Return & Refund Policy

At Rilieo, we want you to shop with confidence. If something isn’t right, we’re here to help.

Return Window

We offer a 7–10 day return policy, which means you have 7–10 days after receiving your item to request a return.

Once your return request is approved, the full return and refund process, including product inspection and refund processing, will be completed within 7–10 working days.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused
  • With tags attached
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: info@rilieo.com

Phone: +8801999156284

Address: Dhanmondi15 Hatembag jame mosjid

If your return is accepted, we will send you:

  • A return shipping label (if applicable)
  • Instructions on how and where to send your package

Please note: Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at hello@rilieo.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We’ll evaluate the issue and do our best to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalised items)
  • Sale items
  • Gift cards

If you have questions or concerns about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 7–10 business days.

Please remember it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@rilieo.com