Privacy policy

At Rilieo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with us, we may collect the following types of information:

A. Personal Information You Provide

This may include:

Name
Email address
Phone number
Shipping address
Billing address
Payment details (processed securely through payment providers)
Order details (products purchased, order value, transaction history)
Messages or inquiries you send us

B. Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and device information
Time zone
Pages viewed
Referral source (how you arrived at our site)
Website interaction data (clicks, browsing behavior)

This information helps us improve our website, customer experience, and marketing.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations, updates, and support messages
Provide customer service
Verify transactions and reduce fraud
Improve our website, products, and shopping experience
Communicate promotional offers, updates, or newsletters (if you opt in)
Analyze site performance and marketing campaigns
Comply with legal obligations

3. Payment Information

Payments made on our store are processed through secure third-party payment providers. We do not store your full card details on our servers.

Your payment information is handled according to the privacy and security practices of the payment gateway you use.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, such as:

Payment processors (to complete transactions)
Shipping/courier partners (to deliver orders)
Website and e-commerce service providers (such as Shopify and connected apps)
Analytics and marketing tools (to understand and improve performance)
Legal authorities (if required by law or to protect our rights)

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

Keep your shopping session active
Remember preferences
Improve website performance
Measure marketing effectiveness
Provide a better browsing experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our newsletter or opt in to marketing, we may send you promotional emails, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

Please note: even if you opt out of marketing messages, we may still send service-related communications (such as order confirmations or shipping updates).

7. Data Retention

We keep your personal information for as long as necessary to:

Fulfill your orders
Provide customer support
Maintain business records
Comply with tax, legal, and regulatory requirements
Resolve disputes and enforce agreements

When no longer needed, we will securely delete or anonymize the information where reasonably possible.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal/business requirements)
Withdraw consent for certain uses
Opt out of marketing communications

To make a privacy-related request, please contact us using the details below.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services (such as payment gateways, analytics tools, or apps).

We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information.

11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. International Users

If you access our website from outside the country where our business operates, please note that your information may be processed and stored in countries where our service providers operate.

By using our website, you consent to such transfer, storage, and processing where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.