Privacy policy

At Rilieo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

Personal Information: Name, email address, phone number, shipping address, and billing address.
Payment Details: Processed securely through third-party payment providers (we do not store your full card details).
Automatically Collected Information: IP address, browser type, device information, and website interaction data (cookies).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Send order confirmations and shipping updates.
Verify transactions and prevent fraud.
Improve our website, products, and customer experience.
Comply with legal and tax obligations in Bangladesh.

3. Payment Security

Payments are processed through secure third-party gateways (such as SSLCommerz). Your payment information is handled according to the privacy and security practices of the specific payment provider you use.

4. Sharing Your Information

We share your information with trusted third parties only when necessary to operate our business, such as:

Payment Processors: To complete transactions.
Shipping Partners: To deliver your orders (Inside Dhaka 5 days / Outside Dhaka 10 days).
Service Providers: Such as Shopify or other analytics tools.
Legal Authorities: If required by the laws of Bangladesh.
We do not sell your personal information to third parties.

5. Cookies

We use cookies to keep your shopping session active and remember your preferences. You can manage or disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections, or request deletion (subject to legal or business requirements). To make a request, please contact us at info@rilieo.com.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.